Dropbox won t open on mac6/29/2023 I'll get into that more later in this article.īut the Dock icon and window is a major change in how Dropbox presents itself to users. (It's going up to $158 next time I get billed, in February.) It's worth it to me because Dropbox still works great, while the alternatives have always been unreliable or disappointing in other ways when I've tried them. I'm not going to stop using Dropbox-I've been paying the company $138 a year for 2TB of storage and for 12 months' worth of file history, which saves all deleted files and revisions to files. This isn't a huge deal, as I can quit Dropbox's new file browser and get rid of that Dock icon each time my computer starts up. If my computer restarts or if Dropbox restarts, the new Dropbox window that I don't want pops up in the Dock: If you're not familiar with Macs, the Dock is the line of applications on the bottom of the screen (or the side, if you've moved it in the settings) and serves the same function as the Windows Taskbar. To summarize, the problem is this: Dropbox now opens a new file browser and an associated Dock icon every time it starts, even if you don't want it to. I don't blame the individual support reps-Dropbox the company needs to make sure its employees are prepared to answer user questions, especially in advance of major changes that will inevitably lead to a rise in user complaints. But when Dropbox rolled out a major change to its Mac application, it had support reps replying to Mac users without knowing what they were talking about. As a result, Dropbox's users have to explain to Dropbox employees how Dropbox's application works on the Mac.Īs a division of labor, it probably makes sense for some support reps to specialize in Dropbox for Windows, or Dropbox for Mac, or Dropbox for mobile devices, etc. Instead, I learned something both frustrating and fascinating: there are numerous Dropbox support employees who apparently have never used their company's Mac application and do not understand how it works. If I need to repeat the question on a different board, I welcome that advice, too.Further Reading Dropbox silently installs new file manager app on users’ systems (By the way, I saw no board selection that fits this issue. I welcome any advice from those who not only use computers as much as I do but understand more about the technical issues involved. I don't understand much of what I read from Dropbox on this topic. Does this mean Dropbox has already updated my app and that I didn't even notice? When I hover over the Dropbox icon on my Mac, it says my Dropbox is up to date with 1. I read "Customers with external drives will not be migrated to the updated Dropbox for macOS experience." I have a wireless hard drive for backups via Time Machine.Ĥ. I depend on having photos backed up in Dropbox, but I read that Apple no longer allows Photos Library to be synced over cloud-storage services.ģ. I don't know the consequences of moving the Dropbox folder to a new location.Ģ. When I read the update's "Learn more" info, I hesitate to update becauseġ. I rarely share from Dropbox but like knowing I can. I use Dropbox primarily to have files online and available to me on other devices. I use a desktop Mac 5K, 27-inch (2017) with 3.4 GHz Quad-Core Intel Core i5, 16 GB, Ventura 13.4. After reading several threads about "Dropbox for macOS is now ready," I still question whether or not to update.
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